高考英语答题技巧题型07 投诉信（答题模板与解题技巧） （解析版）Word（22页）

题型07 投诉信 第一段 自我介绍，表明投诉这次服务。 第二段 写明投诉原因，陈述问题，说明影响。 第三段 阐述要求，并表示自己期望回复。 【满分词汇模板】 01 题型解读 02 答题模板构建 03 满分词汇模板 04 满分句型模板 05 满分作文模板 06 知识迁移强化 命题特点 投诉信是用来投诉某人或某商家或单位，因为某事没有得到应有的对待，或者我们遇到的一些不文明现象。 所购商品质量差，服务售后不满意，学校食堂饭菜质量不好等。内容涉及网购、书本、酒店服务、服饰、电 子书等商品的质量问题。 在写投诉信时，应当关注问题本身，目的是解决问题。言语不应过激，切勿威胁对方。提出解决方案 和诉求时要合情合理。 写投诉信时，一般都采用开门见山式写法。时态以一般现在时为主，一般过去时为辅。 单词 complaint 投诉； solve 解决； content 满意的； worn 破损的； demand 要求； request 请求； 短语 what's worse 更糟糕的是； in the hope that 希望 【满分句型模板之开篇“风头”句】 1. I’m writing to complain about... 我写信是为了抱怨。 2. I’m Li Hua, one of your customers. 我叫李华，是你的一位顾客。 3. I’m writing this letter in the hope that this problem can be solved as soon as possible. 我写这封信是为了希望这个问题能尽快得到解决。 【满分句型模板之开篇“猪肚”句】 1. The reasons why I am not content with it are as follows. 我不满意的原因如下。 2. To make things worse... 更糟糕的是...... 3. In addition, the dictionaries were so poorly packed up that the covers of two were worn. 此外，字典装得很差，两本书的封面都穿破了。 4. What’s worse, the number was smaller. Two dictionaries were missing. 更糟糕的是，这个数字更小了。两本字典不见了。 5. There is no doubt that you will take measures to deal with the problem. 毫无疑问，你会采取措施来解决这个问题。 6. I am writing to inform you that I am dissatisfied with your.... 我写信通知你，我不满意你的..... 7. I feel sorry to trouble you but I am afraid that I have to make a complaint about.... 很抱歉，打扰你了，但我恐怕不得不向你投诉... 8. I wish to draw your attention to the problem that I bought.... 我想提醒您注意我购买......的问题 9. When I unpacked...and tried to use it,it did not work. 当我打开时……我试过了，但没有用。 【满分句型模板之结尾“豹尾”句】 1. I would be grateful if you could solve my problem as soon as possible. 如果你能尽快解决我的问题我将非常感谢。 2. I’m looking forward to your early reply. 盼望着早日收到你的回信。 3.When I took... out of the bag and examined... closely, I found... 当我拿…从包里出来检查……仔细地看，我发现…… 4. Considering the above factors, I strongly request that you should solve this problem as soon as possible. 考虑到上述因素，我强烈要求你尽快解决这个问题。 5. I would appreciate it very much if you could... 如果你能......的话，我将非常感激 6. I trust you will take my complaints seriously and... 我相信你会认真对待我的投诉和...... 7.I look forward to your dealing with these problems without delay. 我期待着你毫不拖延地处理这些问题。 8. I hope that my problem will get your consideration. 我希望我的问题能得到您的关注。 【满分作文模板】 To whom it may concern. I am________(自我介绍）. 1 feel bad to trouble you but I am afraid that I have to make a complaint ② about________. The reason for my dissatisfaction is________（总体介绍）. In the first place,________（抱怨的第一个方 面）.In addition,________( 抱怨的第二个方面).Under these circumstances, I find it________( 感觉） to________(抱怨的方面给你带来的后果). I appreciate it very much if you could________（提出建议和请求），preferably________（进一步的要 求),and I would like to have this matter settled by________( 设定解决事情最后期限）Thank you for your consideration and I will be looking forward to your reply. Yours, Li Hua 【满分作文模板示例】 Dear Manager, I am writing this letter to complain about some problems I have come across recently in your bookstore. Yesterday I bought an English novel with an elaborately designed cover. But later I found that several pages of the book were cracked and befouled. What is worse, the misprints spread everywhere in the book and seriously affected my comprehension. I went to your bookstore to require a replacement. Surprisingly, your staff turned down my request rudely and even denied the poor quality of the book. Now, I'm wondering whether you can refund or exchange a new one for me. In the meantime, I'd like to appeal to better service of your staff. An early response will be appreciated. Sincerely, Li Hua 【译文】 亲爱的经理: 我写这封信是为了抱怨我最近在你们的书店遇到的一些问题。 昨天我买了一本封面是精心设计的英文小说。但后来我发现有几页的 这本书被弄乱了。更糟糕的是， 书中的错误印刷品到处传播，严重影响了我的理解能力。我去了你的书店，需要换一个人。令人惊讶的是， 你们的员工粗鲁地拒绝了我的要求，甚至否认了这本书的低质量。 现在，我想知道你是否可以给我退款或换一个新的。与此同时，我希望你们能加强对员工的服务。我 们将感激你能尽早作出答复。 李华 1．假定你是李华，你邻居的女儿每天中午都在家弹钢琴，给你的网课学习和生活带来了很大的困扰。请 你给邻居Mrs. Li 写一封投诉信，内容要点包括： 1.说明困扰你的问题； 2. 投诉的原因；3. 解决问题的建议。 注意： 1.词数80 字左右；2.可以适当增加细节，以使行文连贯。 Dear Mrs. Li, ____________________________________________________________________________________________ ____________________________________________________________________________________________ ____________________________________________________________________________________________ ____________________________________________________________________________________________ ____________________________________________________________________________________________ ______________________________________________________________________________ Yours faithfully, Li Hua 【答案】: Dear Mrs. Li I'm Li Hua, a neighbor living next to your house. I'm writing to express my dissatisfaction about the noise your daughter has been making recently. The reason for my dissatisfaction is that it is at noon every day that your daughter practices playing the piano, which greatly affects both my life and online study. For one thing, as a high school senior, I'm engaged in making preparations for College Entrance Examination. Therefore, the noise makes it hard for me to concentrate on my study. For another, although occasionally the music your daughter plays sounds wonderful it disturbs me and I find it difficult to get enough sleep. I sincerely hope that your daughter can adjust the time and place of practicing. I would appreciate it if you could solve the problem as soon as possible. Yours faithfully, Li Hua 【详解】本篇书面表达是一篇应用文，要求考生给邻居Mrs. Li 写一封投诉信，说明说明困扰自己的问题、 投诉的原因以及解决问题的建议。 1.词汇积累 影响：affect→influence 忙于做某事：be engaged in doing sth.=be occupied with 集中注意力：concentrate on=focus on 困难的：difficult→hard 2.句式拓展 简单句变复合句 原句：I'm Li Hua, a neighbor living next to your house. 拓展句：I'm Li Hua, a neighbor who lives next to your house. [高分句型1]The reason for my dissatisfaction is that it is at noon every day that your daughter practices playing the piano, which greatly affects both my life and online study.（第一个that 引导表语从句；it is…that…引导强 调句；which 引导非限制性定语从句） [高分句型2]For another, although occasionally the music your daughter plays sounds wonderful it disturbs me and I find it difficult to get enough sleep.（although 引导让步状语从句） 2．假如你是中学生李华，最近在某个购物网站上购买了一双运动鞋，但到货后发现了一些问题，请给该 网站写一封投诉信，投诉信内容如下表： 要点：1.写信目的； 2. 不满之处； 3. 表达期望（重新邮寄或退款）。 注意:1.书信内容包括以上要点； 2.词数80 左右（书信格式已给出，不计入总词数）； 3.可适当增加细节，以使行文连贯。 Dear Sir or Madam, ____________________________________________________________________________________________ ____________________________________________________________________________________________ ____________________________________________________________________________________________ ____________________________________________________________________________________________ ___________________________ Yours, Lihua 【答案】 Dear Sir or Madam, I’m writing to complain about the sports shoes which I bought from your website. This morning I received the shoes on time, but I regret to say that there’s something wrong with them. Firstly, I’m pretty sure I asked you to send me a white pair. The moment the mail box arrived, I couldn’t wait to open it, only to find a red one. To make things worse, I need a 40 size while you sent me a size 39, which is too small for me. Were I in it, I would get aching feet. And it is of such bad quality — one of them even gets loose thread. My concern is whether you will return me the money or have the shoes replaced and I wonder who will pay the postage. I am looking forward to your early reply. Yours, Lihua 【导语】本篇书面表达是一篇应用文，要求考生网站写一封投诉信，投诉信内容如下表： 要点：1.写信目的；2.不满之处；3.表达期望（重新邮寄或退款）。 【详解】1.词汇积累 购买：buy→purchase 准时：on time→on schedule 担心：concern→worry 替换：replace→substitute for 2.句式拓展 同义句 原句：I’m writing to complain about the sports shoes which I bought from your website. 拓展句：I’m writing to complain about the sports shoes bought from your website. 【点睛】[高分句型1] This morning I received the shoes on time, but I regret to say that there’s something wrong with them.（运用了 that 引导宾语从句） [高分句型2] To make things worse, I need a 40 size while you sent me a size 39, which is too small for me.（运用了while 连接 并列句，which 引导非限